Knowledge

05 July 2017
Through the looking glass: Transparency stems from effective communication

Society is changing. From London, Edinburgh and Brussels to Washington and across the Middle East, there’s a seismic shift in the balance of power. From the Arab Spring at the start of the decade to Kensington and Chelsea this Summer, people all over the World have been rising up and speaking out against the establishment, making their feelings felt and trying to bring about change.main

It’s interesting...

Because that’s what much of our ‘establishment’ is also trying to do: change.

Transformation projects reach deep and wide across the public sector in a bid to serve the public better, more efficiently, more transparently. And yet the sense of public unease continues and mistrust breeds. Even those organisations that were born ‘anti-establishment’ - challenger brands like Google and Apple - are increasingly being seen as ‘establishment’ and held to account by the public at large.

And rightly so. Any organisation that operates in a less than transparent and ethical manner deserves the utmost scrutiny. Ourselves included. That’s why we deploy leadership on-site as part of each delivery team and commit to knowledge transfer with every project. This close collaboration and sharing of expertise means that no-one is left in the dark.

The exciting thing is that transparency doesn’t need to be feared, for it brings about exciting opportunities: opportunities for informed decision making, for innovation, for better outcomes, for continuous improvement, for greater understanding and for mutual trust.

At the heart of it all is communication of course. To communicate effectively is to bring these opportunities to life and that’s why we at Redrock place great emphasis on presenting and communicating throughout all our transformation projects.

We believe that, to make informed judgements, decision-makers need to be shown the set of identified improvement opportunities, the expected effectiveness or impacts of each and the means of delivering them.

A lack of transparency results in distrust and a deep sense of insecurity

Dalai Lama

So far, so good...

It’s not rocket science. However our approach takes things one step further with our Impact Estimation technique which evaluates options in measurable form. We present improvement aims with their various potential means for achieving them compared, contrasted and prioritised in light of their likely effectiveness, costs and risks. We present this clearly in matrices, backed up with written reports and often presented in interactive workshop sessions where consensus can be built.

From then on, we continue to capture and communicate on a continuous basis, taking key learnings from each stage of the project through into the next in a cycle of continuous improvement.

Final thought

In this way, the decision-making journey is laid bare, consciously led by cost and risk management, open to scrutiny and transparent for all to see. Clients are empowered to prioritise the most cost-effective and/or acceptable risk-managed approach in a clear and quantified manner. Critically too, all stakeholders, including the public at large, can be communicated with meaningfully, with insight and with the utmost transparency.