The Challenge

Hargreaves Lansdown (HL) was delivering multiple, high-priority transformation programmes at the same time, spanning digital platforms, cloud migration, data and analytics, security, regulatory change and operational leadership. These initiatives were business-critical, tightly regulated and fast-moving, placing significant pressure on internal teams.

HL needed immediate access to experienced delivery, technology and risk specialists to stabilise programmes, strengthen governance and controls, and maintain delivery momentum, without increasing permanent headcount or slowing progress.

RedRock was engaged to provide a flexible Burst Capacity Service, embedding expert teams where and when they were needed most.

 

Our Approach

RedRock provided rapid, scalable support across multiple programmes and workstreams, embedding seamlessly alongside HL teams. Our focus was on enabling delivery, improving assurance and accelerating outcomes while aligning to HL’s existing frameworks, governance and culture.

Our teams included programme and delivery managers, engineers, architects, analysts, risk and compliance specialists, and change leaders. This allowed HL to respond to demand spikes, manage complexity and maintain control across concurrent initiatives.

Key principles of our approach included:

• Rapid mobilisation and flexible resourcing
• Strong delivery governance and assurance
• Risk, security and compliance embedded into change
• Clear leadership, reporting and accountability
• Knowledge transfer and sustainable ways of working

 

Our Solution

RedRock supported HL across several interconnected areas:

Programme Delivery and Governance

We stabilised and led delivery across major transformation programmes, including data, digital backbone, technical foundations, trading and CRM. This included planning, budgeting, milestone tracking, dependency management, delivery assurance and executive reporting. Governance and reporting were standardised to improve visibility, control and decision-making.

Technology Delivery and Modernisation

Our specialists supported cloud migration across AWS and Azure, platform and API engineering, CRM replacement and service transformation. We helped deliver secure, scalable platforms, modernised customer journeys and improved development practices, all aligned to HL’s delivery and assurance standards.

Data and Analytics

RedRock delivered data and reporting solutions to improve insight and decision-making, including Power BI dashboards covering operational, financial and trading data. We also supported governance tooling and enterprise risk platforms to strengthen oversight and reporting.

Security, Risk and Compliance

We embedded secure-by-design practices across cloud and platform change, supported regulatory initiatives and uplifted technology and operational risk maturity. This included strengthening second-line assurance, defining key risk indicators, improving audit readiness and supporting regulatory remediation activities.

Leadership and Change Enablement

RedRock supported HL’s “Colleague and Leader of the Future” programme, helping leaders manage complex change, align teams, manage interdependencies and ensure adoption of new ways of working.

 

The Outcome

RedRock’s Burst Capacity Service enabled HL to maintain momentum across multiple critical programmes while strengthening control and assurance.

Key outcomes included:

• Sustained delivery momentum across concurrent transformation initiatives
• Improved governance and visibility, with consistent reporting and delivery assurance
• Stronger risk, security and compliance practices, embedded into delivery
• Accelerated technology outcomes, including cloud migration, platform modernisation and data insight
• Increased leadership capability, supporting sustainable change and adoption
• Greater flexibility and cost control, absorbing demand spikes without increasing permanent headcount

By integrating delivery, technology, risk and compliance into a single, coherent service, RedRock helped HL deliver complex change at pace while reducing risk and building long-term capability.