The Challenge

A DHSC Agency was undergoing a major digital transformation programme to modernise its IT environment. The goal was to replace standalone legacy systems, enable mobile and flexible working, and improve user experience across a highly integrated and complex organisation.

The legacy environment presented several challenges:

• Slow and outdated systems
• Inefficient working across devices
• Poor communication and collaboration across teams
• Limited support for flexible workstyles
• High maintenance costs

The agency sought a Managed Professional Services partner to deliver a fully managed, end-to-end transition to a modern digital workplace, while ensuring in-house teams were upskilled and fully capable of managing the new systems.

Following a competitive tender process, RedRock was selected to deliver the project. The engagement covered 1,300 end users across three organisations.

 

Our Approach

RedRock’s Managed Professional Services engagements are guided by three core principles:

• Client enablement
• Teams of excellence
• Impartial advice

The programme was overseen by a RedRock Portfolio Director, who worked closely with the agency to define outcomes, monitor progress, and provide ongoing guidance and support.

A dedicated team of 20 specialists was mobilised quickly, co-located with in-house staff, and covering:

• Programme and project management
• Subject matter expertise
• Change management and communications
• Learning and training specialists

This team ensured the project was delivered efficiently, with strong engagement across all stakeholders.

 

Our Solution

RedRock worked collaboratively with the agency through workshops and meetings to fully understand challenges, requirements, and user needs. Together, we defined a vision for a digital workplace built around the three Cs:

• Communicate – open, transparent, and effective communication across devices
• Collaborate – faster, smoother, and more enjoyable teamwork at scale
• Connect – stronger relationships between colleagues and customers

To achieve this, Office 365 was selected as the best-fit digital workplace solution due to its cloud-based flexibility, integrated collaboration tools, and secure storage options. Key applications deployed included:

• Communicate: Yammer, MS Teams, Skype
• Collaborate: OneDrive, MS Sway, SharePoint
• Organise & Analyse: MS Planner, MS Delve, PowerBI
• Lenovo ThinkPads were rolled out to enable mobile, flexible working.

A structured adoption programme ensured smooth rollout:

• Pilot trials to capture feedback and refine processes
• Seminars to introduce the new digital workplace
• Comprehensive training programmes for all users
• A model office to allow employees to practice and gain confidence before full deployment

This approach ensured users were fully equipped to work efficiently with the new tools from day one.

 

The Outcome

The digital workplace implementation has modernised the agency’s IT environment and empowered employees, while building long-term internal capability. Key benefits include:

• Cost efficiency – flexible licensing and simplified IT management
• Increased productivity – faster, more informed decision-making with improved access to information
• Convenience – single sign-on access to all applications
• Flexibility – work from anywhere, on any device, with seamless communication and collaboration
• Innovation – ideas and information are shared more readily, enhancing responsiveness
• Security – embedded controls protect data and communications
• Futureproofing – applications evolve automatically with business needs

RedRock provided a reliable, experienced team that managed the full adoption of the new digital workplace, delivering tangible business change while enabling the agency to become more agile, productive, and digitally capable.