The Challenge

Our client was experiencing a period of significant change and growth and needed to transform the way its IT and business change initiatives were delivered. A key challenge was the demand for high-quality Business Analysis capability, which existing resourcing and operating models could not support effectively.

The organisation faced several issues with its Business Analysis services:

• Slow mobilisation of resources
• Difficulty sourcing high-quality, experienced consultants
• Lengthy selection and onboarding processes
• High management overhead for already overstretched leaders

The client needed a Professional Services partner who could quickly provide and manage expert Business Analysis teams, while also reducing the operational burden on senior managers. Crucially, the partner needed to take ownership of day-to-day responsibilities such as:

• Team selection and onboarding
• Performance management
• Service reporting and governance
• Mentoring and skills development
• Continuous process improvement

This would allow senior Business Analysis leaders to focus on strategic priorities and high-value business outcomes.

Having successfully supported the client previously with specialist contractors, RedRock was approached directly to provide a fully managed Professional Services solution. Following the presentation of our managed offering, RedRock was awarded the contract.

 

Our Approach

RedRock’s Managed Professional Services engagements are built around four core principles:

• Client enablement
• Teams of excellence
• Impartial advice
• Ownership

The engagement was led by a RedRock Delivery Director, who worked closely with the client through regular on-site engagement. This early collaboration focused on understanding not only technical and domain requirements, but also the organisation’s culture and ways of working, critical to building high-performing, sustainable teams.

Together with the client, RedRock designed and implemented a streamlined, end-to-end engagement process that addressed previous resourcing challenges. This fully managed process covered:

• Request and demand management
• Consultant selection
• Onboarding and induction
• Extensions and role changes
• Off-boarding

By managing the full lifecycle of the service, RedRock removed administrative and management overhead from in-house teams, allowing them to focus on delivering business change.

 

Our Solution

Drawing on RedRock’s extensive network of experienced consultants, we rapidly mobilised a high-performing Business Analysis capability tailored to the client’s needs.

The solution included:

• A managed team of 45 experienced Business Analysts with proven delivery track records
• Rapid mobilisation, with the majority of consultants in place within two weeks
• Co-located teams working alongside in-house staff across three locations

Rather than relying on availability alone, RedRock selected specialists based on the specific domain and technical expertise required for each initiative. This enabled the client to access best-fit capability when and where it was needed.

The Business Analysts supported a wide range of complex programmes across multiple domains and technologies, including:

• HR, Finance, Procurement and Supply Chain
• Automotive, Retail and eCommerce
• Global market expansion initiatives
• SAP (HANA, FICO, Ariba), Workday and Salesforce
• Hybris and Adobe Experience Manager

Alongside delivery, RedRock’s consultants actively mentored and upskilled the client’s in-house junior analysts, embedding best practice and building long-term internal capability.

 

The Outcome

The managed Professional Services model enabled the client to accelerate delivery while reducing management overhead and improving overall service quality.

Key outcomes included:

• Faster delivery, with digital marketplace rollouts increasing from one every two months to two per month
• Successful implementation of new HR services using Workday
• Delivery of a new CRM platform based on Salesforce
• Expansion into new global retail markets
• Simplified procurement and sourcing processes

RedRock’s experienced management team handled performance management and issue resolution, freeing client leaders to focus on their permanent teams and strategic priorities.

Through close collaboration and open communication, RedRock remained flexible as priorities evolved, ensuring delivery stayed on track and aligned with business needs.

The engagement has also left a lasting legacy. Through mentoring, knowledge sharing and embedded best practices, the client is now better equipped to sustain the enhanced level of Business Analysis capability long after the engagement ends.

Due to the success of the programme and the reliability of the teams provided, RedRock continues to work in partnership with the client and is currently in discussions to extend support across wider transformation initiatives.