The Opportunity

A leading household appliances brand was undergoing rapid growth and needed to transform its IT delivery capability. Their Business Analysis (BA) function faced challenges: securing high-quality BA capacity was slow, onboarding and selection were time-intensive, and in-house leads were already stretched managing a predominately junior team. To achieve their strategic goals, the organisation required a solution that could scale BA capability quickly, support multiple programmes, and leave a sustainable legacy within the business.

Our Approach

RedRock provided a managed Business Analysis service, taking end-to-end ownership of the BA lifecycle:

• Selection & Onboarding: Identifying, vetting, and embedding 45 highly skilled BAs within three months.
• Delivery Oversight: Delivery Director-led management ensured standards, methodologies, and governance were consistently applied.
• Capability Uplift: Embedded mentoring, coaching, and process improvements to upskill internal teams and leave lasting operational knowledge.
• Blended Teams: RedRock BAs worked alongside the client’s staff across multiple programmes, creating a seamless extension of in-house capability.

Our approach allowed the client to focus on higher-value strategic priorities while the RedRock BA service ensured delivery momentum across key projects.

Results and Impact

The managed BA service delivered immediate and measurable benefits:

• Efficiency & Pace: Freed internal leads to focus on high-value activities; increased delivery velocity across strategic programmes.
• Programme Delivery: Multiple initiatives, including digital marketplace expansion, global Workday roll-out, and CRM implementation, were delivered on time and to standard.
• Methodology & Process Improvements: Standardised documentation, processes, and BA methodology enhanced consistency and quality across projects.
• Capability Legacy: Internal teams were upskilled through mentoring and embedded practices, ensuring long-term sustainability.
• Strategic Outcomes: Process improvements in procurement, sourcing, and direct-to-market delivery supported broader transformation and international expansion goals.

RedRock’s managed BA service enabled this leading household appliances brand to rapidly scale capability, accelerate programme delivery, and embed enduring operational and process improvements across its IT function.