Before organisations can scale AI effectively, they need the right foundations in place across infrastructure, data and their existing technology estates. Over the past year, I’ve had the opportunity to attend a wide range of…
Housing associations are facing one of the most significant periods of change the sector has experienced in decades. Alongside increasing regulatory expectations, organisations are under pressure to improve resident services, manage ageing technology, control operating…
Two decades of digital evolution in government have provided good citizen outcomes through user-centred design. Below the surface of technology, far less has changed. The way government serves citizens has not been redesigned. Cases are…
Housing associations are facing one of the most significant periods of change the sector has experienced in decades. Alongside increasing regulatory expectations, organisations must also respond to ageing technology, rising operating costs, evolving resident expectations…
The regulatory landscape for housing associations has shifted faster in the last three years than in the previous two decades combined. With Awaab’s Law, the Social Housing (Regulation) Act, Golden Thread, tightened Consumer Standards, new…
Across the insurance market, there is no shortage of organisations investing in Product-led operating model transformation. Over recent years, insurers have developed increasingly sophisticated target operating models as part of wider platform modernisation, digital transformation…
Turning Shared Challenges into Practical Action Local authorities across the South West are facing an unprecedented period of change. From Local Government Reorganisation (LGR) and increasing financial pressures to AI adoption, legacy technology and organisational…
This year the Transformation Summit returned to its former home Church House, flanked by Westminster Abby and Parliament street, the building is steeped in the history and tradition of a bygone era. A fitting juxtaposition…
Succeeding with AI depends less on the technology and more on the fundamentals of good delivery. The terms are new and unfamiliar, but the process to deliver tangible outcomes is not. Don’t wait too long,…
The world is a bit of a hot mess right now. Oligarchic and narcissistic global leaders acting with impunity and with total disregard for the lives of people, coupled with a complete upheaval of geopolitical…
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